Norwegian Dovre Art Nouveau Silver Spoon Ring

Shipping Countries: United Kingdom (UK)

Ready to ship in 1-3 business days from Australia

Ready to ship items will be shipped within 1-3 business days
Made to order or custom orders will be shipped within 10 business days (or as arranged)
Default shipping is Standard Parcel post with tracking (unless otherwise selected at the time of purchase)
Items are carefully & securely packaged and we use recycled packaging wherever possible.
Tracking details will be provided at the time of shipping. This allows both parties to track the parcel and ensure it gets to you. It is the buyers responsibility to provide accurate shipping details at the time of purchase.

At Silver Rose Jewellery, each piece is handmade with care in the Adelaide Hills. I want you to love your purchase, and I stand by the quality of my work. If something isn’t quite right, please get in touch — I’ll always do my best to make it right.

1. Contact Me First
If you’d like to arrange a return, exchange, or repair, please contact me within 14 days of receiving your order:
📧 silverrosejewellery23@gmail.com

Please include your order number and a short note about the issue, along with clear photos if applicable.

2. Eligibility for Returns
To be eligible for a return or exchange, please ensure that:

Your item was received within the last 14 days
It is in its original condition and packaging
It has not been worn, altered, or damaged after delivery
3. What Can’t Be Returned
Because of the handmade and personal nature of my work, the following items cannot be returned or exchanged unless faulty:

Custom-made or commissioned pieces
Personalised or engraved jewellery
Earrings (for hygiene reasons)
Sale or discounted items
4. Refunds, Exchanges, and Repairs
If your return is approved:

Refunds are issued to your original payment method within 5–10 business days of receiving your item.
You may also choose a repair, resize, or exchange instead of a refund, depending on the situation and availability.
5. Return Postage
You are responsible for the cost and safe return of your parcel unless the item is faulty or incorrect.
Please return your item using tracked and insured shipping to:
Silver Rose Jewellery
PO Box 108
Crafers SA 5152 Australia
Include your name, order number, and contact email inside the parcel to help process your return quickly.
Silver Rose Jewellery cannot be held responsible for parcels lost or damaged in transit.

6. Gift Orders
If your order was marked as a gift, you may receive a digital gift card for the value of your return once the item is received.
If the order wasn’t marked as a gift, the refund will go directly to the original purchaser.

7. Australian Consumer Law
Our jewellery comes with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:

A replacement or refund for a major failure; and
Repair or replacement if the goods fail to be of acceptable quality and the issue is not major.
This policy does not limit or replace any of your rights under Australian Consumer Law.

8. Questions or Help
If you have any questions about returns, repairs, or caring for your jewellery, please reach out any time — I’m here to help.
📧 silverrosejewellery23@gmail.com