Digital Products (Seller)

This section explains how to sell digital products on the platform, what’s required, and how digital orders are handled.

What counts as a digital product

Digital products are items delivered electronically, not physically shipped.

Examples include:

Downloadable files
Printables
Templates
Digital resources

Digital products must be clearly listed as digital.

Creating a digital listing

When creating a digital product listing, you must:

Select digital product as the product type
Upload the correct files
Provide clear descriptions of what the buyer will receive

Digital listings must not imply physical delivery.

File uploads and access

Sellers are responsible for:

Uploading working, complete files
Ensuring files match the listing description
Making sure files are accessible after purchase

Once payment is confirmed, buyers are granted access automatically.

File formats and compatibility

You must clearly state:

File formats included
Any required software or apps
Any limitations or restrictions

Buyers are responsible for ensuring compatibility before purchase.

Instructions and usage guidance

If your digital product requires instructions:

Provide clear written guidance
Include instructions within the file or listing

Unclear instructions can lead to disputes or refund requests.

Updates and revisions

If you offer updates or revisions:

This must be stated clearly in the listing
Access to updates is at your discretion unless promised

Do not imply lifetime updates unless you intend to provide them.

Refunds on digital products

Due to instant access:

Digital products are generally non-refundable
Exceptions may apply if a file is faulty or not as described

Refunds must follow platform rules and dispute procedures.

Preventing misuse and sharing

Sellers should be aware:

Digital files can be copied once downloaded
The platform cannot prevent off-platform sharing

You may include licence terms or usage restrictions in your files or listings.

Licensing and usage rights

If your digital product includes licence terms:

Clearly state what buyers may and may not do
Specify personal vs commercial use
Avoid vague or misleading licensing language

Sellers are responsible for enforcing their own licence terms.

Intellectual property responsibility

You must ensure that:

You own or have rights to sell the digital content
Your files do not infringe on copyright or trademarks
Any fonts, images, or assets used are properly licensed

Violations may result in listing removal or account action.

Digital delivery issues

If a buyer reports an issue:

Confirm the file uploaded is correct
Check for corrupted or incomplete uploads
Assist with reasonable troubleshooting

Repeated unresolved issues may result in listing review.

Platform review of digital products

The platform may:

Review digital listings
Request clarification or corrections
Remove listings that violate rules

Repeated issues may affect seller standing.

Seller responsibility reminder