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Getting Started
Welcome to the platform. This section explains how the marketplace works, who it’s for, and what to expect when you buy or sell.
What is the platform?
The platform is an online marketplace that connects independent sellers with buyers looking for unique products.
Each seller runs their own shop, sets their own prices, and fulfils their own orders.
The platform provides the technology, payment processing, and support structure that makes this possible.
Who can use the platform?
The platform is open to:
Buyers looking to purchase products from independent sellers
Sellers offering approved products that meet marketplace rules
Users must be at least 18 years old or have permission from a legal guardian, depending on local laws.
How buying and selling works
Buying
Browse or search for products
Add items to your basket
Complete checkout securely
Communicate with sellers through the platform if needed
Selling
Create a seller account
Set up your shop
List products for sale
Manage orders and customer communication
Detailed seller guidance is available once you create a seller account.
Creating an account
You can create an account in just a few steps:
Choose Sign up
Enter your email address and create a password
Confirm your email
One account can be used for buying.
Selling requires additional setup.
Buyer vs seller accounts
Buyer accounts allow you to purchase items and leave reviews
Seller accounts allow you to open a shop and sell products
You can upgrade a buyer account to a seller account at any time.
Is the platform safe to use?
The platform is designed with safety and transparency in mind:
Secure payment processing
Private messaging between buyers and sellers
Clear rules and dispute processes
Monitoring for fraud and abuse
No marketplace is risk-free, but safeguards are in place to protect users wherever possible.
How support works
Most questions can be answered using the Help Centre.
If you need additional help:
Visit the Contact & Support section
Submit a support request with relevant details
Support is provided to help with platform-related issues.
Next steps
Want to buy? Visit Buying on the Platform
Want to sell? Create a seller account to access seller tools and guidance
Need help? Explore the Help Centre for answers to common questions