This section explains how digital products work, how to access your files, and what to do if you experience issues.

What are digital products?

Digital products are items delivered electronically rather than shipped physically.

Examples include:

• Downloadable files

• Printable items

• Digital templates or resources

Digital products are clearly labelled on each listing.

How digital purchases work

When you purchase a digital product:

• Payment is taken at checkout

• Your order is confirmed immediately

• Download access is provided once payment is successful

There is no shipping involved for digital items.

Accessing your downloads

You can access your digital files by:

• Visiting your account and viewing your order history

• Using the download link in your order confirmation email

Downloads are available only to the account used to make the purchase.

Download limits

Some digital products may have limits on:

• The number of times a file can be downloaded

• The period of time downloads remain available

Any limits will be shown on the product listing.

File compatibility

Before purchasing a digital product, make sure:

• The file format is compatible with your device or software

• You have the required software to open the file

Compatibility information should be included in the listing description.

Problems with digital downloads

If you’re having trouble with a digital product:

1. Try downloading the file again

2. Check that your device or software supports the file format

3. Review any instructions provided by the seller

If the issue continues, contact the seller through the platform for assistance.

Updates and corrections

Sellers may provide updates or corrections to digital products.

• Access to updated files depends on the seller’s policies

• Check the product listing or contact the seller for clarification

Refunds on digital products

Because digital products are delivered instantly:

• Refunds are limited

• Refund eligibility is determined by the seller’s policies and platform rules

Refund terms should be reviewed before purchase.

Keeping your downloads safe

To protect your purchases:

• Download and save files promptly

• Keep backup copies for personal use

• Do not share or redistribute files unless permitted

Digital products are for personal use unless otherwise stated.

Need help?

If you can’t resolve an issue with a digital product:

• Contact the seller first

• Visit Disputes & Problems for guidance

• Reach out to support if needed