This section explains how to get help, what support can assist with, and how to contact the platform.

Before contacting support

Many questions can be answered in the Help Centre, including:

• Buying and orders

• Payments and refunds

• Digital downloads

• Account access

Checking the relevant Help Centre section first often resolves issues faster.

When to contact support

You should contact support if:

• You’re unable to access your account

• A technical issue is preventing you from using the platform

• A dispute cannot be resolved between buyer and seller

• You need help with a safety or policy concern

Support is here to help with platform-related issues.

What support can help with

Support can assist with:

• Account access problems

• Technical errors or bugs

• Reviewing disputes and reports

• Policy and rule clarification

Support may request additional information to investigate an issue.

What support cannot help with

Support cannot:

• Change a seller’s prices or policies

• Force a seller to issue a refund outside platform rules

• Speed up shipping or delivery

• Mediate issues already resolved by a chargeback

Understanding these limits helps set realistic expectations.

How to contact support

To contact support:

• Use the support request form on the platform

• Provide your account email

• Include your order number or listing details if relevant

Clear, complete information helps resolve issues more quickly.

Response times

Support response times may vary depending on demand.

• Most requests receive a response within a few business days

• Complex issues may take longer to review

Submitting multiple requests for the same issue may delay a response.

Urgent safety or fraud concerns

If you believe there is:

• Fraudulent activity

• A serious safety risk

• A clear violation of platform rules

Report it using the platform’s reporting tools or support form as soon as possible.

Final note

Support decisions are made to protect the platform, its users, and the wider marketplace.

Using the platform means agreeing to follow platform policies and support processes