No products in the cart.
Account Help
This section covers common account-related questions and basic troubleshooting.
Logging in
To log in:
Go to the login page
Enter your email address and password
Select Log in
If you’re unable to log in, check that:
You’re using the correct email address
Your password is entered correctly
Resetting your password
If you’ve forgotten your password:
Select Forgot password on the login page
Enter the email address linked to your account
Follow the instructions sent to your email
Password reset links are time-limited for security reasons.
Email not received
If you haven’t received an email:
Check your spam or junk folder
Make sure you entered the correct email address
Allow a few minutes for delivery
If emails still don’t arrive, contact support for help.
Changing your email address
To update your email address:
Log in to your account
Go to account settings
Enter your new email address and save changes
You may be asked to confirm the new email address.
Account settings
From your account settings, you can:
Update personal details
Manage notifications
Change your password
Some settings may vary depending on whether you’re a buyer or seller.
Notifications
You may receive notifications about:
Orders and messages
Account activity
Important platform updates
Notification preferences can be managed in your account settings.
Closing your account
If you wish to close your account:
Log in and follow the account closure process
Ensure all open orders or issues are resolved first
Account closure may be delayed if there are unresolved transactions or disputes.
Account security
To help keep your account secure:
Use a strong, unique password
Do not share your login details
Log out of shared or public devices
If you believe your account has been compromised, contact support immediately.
Need more help?
If you’re still experiencing issues:
Visit Contact & Support
Provide your account email and a brief description of the problem